FCP 206264 (01/11/2023)
Reduction of supportive home care hours not justified

DHA Case No. FCP 206264 (Wis. Div. of Hearings and Appeals January 11, 2023) (DHS) ↓ Download PDF

In the Family Care program, the MCO must develop an Individual Service Plan with the client that addresses the client’s needs. When the MCO seeks to change that plan and reduce services, it has the burden of proof. In this case, the MCO reduced the petitioner’s Supportive Home Care (SHC) hours from 42.0 to 32.25, claiming she had met many therapy milestones and now had greater independence. ALJ Peter McCombs concluded the petitioner and her ombudsman rebutted the MCO’s arguments by their testimony and the MCO had not met its burden.

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Preliminary Recitals

Pursuant to a petition filed on September 13, 2022, under Wis. Admin. Code § DHS 10.55, to review a decision by the MY Choice Family Care regarding Medical Assistance (MA), a hearing was held on December 7, 2022, by telephone.

The issue for determination is whether the respondent correctly reduced petitioner’s supportive home care (SHC) from 42 hours/week to 32.25 hours/week.

There appeared at that time the following persons:



Petitioner’s Representative:

Department of Health Services
1 West Wilson Street, Room 651
Madison, WI 53703
By: —
MY Choice Family Care
10201 Innovation Dr, Suite 100
Wauwatosa, WI 53226

Peter McCombs
Division of Hearings and Appeals

Findings of Fact

  1. Petitioner is a resident of Dane County. She is eligible for Family Care with MY Choice Wisconsin as her managed care organization (MCO).
  2. Petitioner is a 74-year-old woman. Her diagnoses include arthritis, chronic pain, morbid obesity, depression, muscle weakness, stage 2 pressure ulcer of sacral region, history of falling and stage 3 kidney disease.
  3. Petitioner was previously found eligible for 42.0 hours of SHC.
  4. The MCO utilized a Supportive Home Care Assessment tool, in conjunction with a November 23, 2022 Long Term Care Function Screen (LTCFS) and discussions with petitioner, and determined that 32.25 hours of SHC would be sufficient to meet petitioner’s health and safety needs.
  5. Petitioner appealed the 9.75 hours reduction of SHC to the MY Choice Wisconsin Grievance and Appeal Committee.
  6. On August 31, 2022, the MCO’s Grievance and Appeal Committee upheld the MCO’s reduction of SHC hours to 32.25 per week.
  7. The MCO subsequently learned that petitioner had began receiving physical therapy from a new provider and needed assistance with skin integrity (ulcers). As a result, the SHC modification was changed to 36.5 hours per week.
  8. On September 13, 2022, petitioner filed an appeal with the Division of Hearings and Appeals.


The Family Care (FC) Program provides appropriate long-term care services for elderly or disabled adults. It is supervised by the Department of Health and Family Services, authorized by Wis. Stat. § 46.286, and comprehensively described in Chapter DHS 10 of the Wisconsin Administrative Code. The process contemplated for an applicant is to test functional eligibility, then financial eligibility, and if both standards are met, to certify eligibility. The applicant is then referred for enrollment in a Care Management Organization, which drafts a service plan that meets her needs. Wis. Admin. Code § DHS 10.44(2)(f).

The Department of Health Services (DHS) contracts with managed care organizations (MCOs) throughout the state to provide case management services to FC members. Case management services include the development of individual service plans (ISPs) and the authorization of allowable and appropriate long term care services. Wis. Admin. Code §DHS 10.44(f). The ISP must reasonably and effectively address all of the FC recipient’s long-term needs and outcomes, assist the recipient to be as self-reliant and autonomous as possible, and be cost effective when compared to alternative services or supports that could meet the same needs and achieve similar outcomes. Id.

The issue in this case is whether the MCO acted appropriately in reducing petitioner’s weekly SHC from 42.0 hours to 36.50 hours.

It is a well-established principle that a moving party generally has the burden of proof, especially in administrative proceedings. State v. Hanson, 295 N.W.2d 209, 98 Wis. 2d 80 (Wis. App. 1980). The court in Hanson stated that the policy behind this principle is to assign the burden to the party seeking to change a present state of affairs. Thus, the burden falls on the MCO to justify the reduction in PC and SHC.

SHC is included in the FCP benefit package. See Wisconsin Department of Health Services, Division of Medicaid Services Family Care Contract (“FCP Contract”), Addendum VIII (available on-line at https://www.dhs.wisconsin.gov/familycare/mcos/fc-fcp-2020-genericfinal.pdf). Following a period of time during which the parties attempted to reach agreement on the MCO’s pursuit of a reduction in the amount of SHC time approved, the MCO ultimately reduced the SHC to 36.50 weekly hours. At hearing, petitioner and her managed care ombudsman, —, contested the MCO’s finding as to the reduction in SHC hours. The MCO based its reduction determination upon its conclusion that petitioner had met many therapy milestones, resulting in greater independence. As such, the MCO sought to reduce her SHC hours.

Petitioner and her ombudsman testified that the MCO’s conclusion incorrectly determined that therapy milestones were reached that led to greater independence. Petitioner testified that she has had no changes in her diagnoses, that despite her physical therapy she remains unable to bend her knees, that she is a fall risk, and that she spends approximately 18 hours per day in bed. The long periods of time spent in bed have led to ulcers on her right buttocks. She further noted that the allotted time for her to complete her exercise program, 37 minutes daily, is entirely insufficient. Petitioner’s ombudsman questioned the MCO’s review of the SHC notes and the review policies/standards that may have been employed during the review. She noted that petitioner’s physical therapy notes have never approved petitioner standing without a caregiver present, and that petitioner is expected to work on her standing in the amount of five minutes/standing exercise.

Based on the evidence in the record, I find that MCO did not meet its burden as to the reduction in SHC care. The petitioner has successfully rebutted the MCO’s arguments. As such, I will remand this matter to the MCO to reinstate the 42.0 weekly hours. Petitioner’s ombudsman also raised questions concerning additional SHC time for laundry, snack preparation, and deep-cleaning. I decline any invitation by petitioner to increase the SHC above the prior amount, as such a request is outside the scope of the appeal. Nothing in this decision would preclude petitioner from requesting additional time, and grievance and appeal rights would apply to any future determination by the MCO in that regard.

Conclusions of Law

The MCO failed to meet its burden to support the reduction in supportive home care from 42.0 weekly hours to 36.50 weekly hours.



That the matter is remanded to the respondent to, within ten days of the date of this order, continue authorizing 42.0 weekly hours of SHC for petitioner.

[Request for a rehearing and appeal to court instructions omitted.]

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